Returns & Refunds Policy

At TP-Link Tapo Store, we offer a 30-day return window for all smart home devices to ensure you are completely satisfied with your ecosystem. Items must be returned in their original packaging with all accessories and documentation included.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'Order History' section to submit a return request for your Tapo device.

• 2.
  Prepare the Package

  Securely pack the camera, plug, or bulb in its original box, ensuring all cables and mounting kits are included to avoid restocking fees.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it clearly to the outside of your return shipping carton.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware and verify its condition, your refund will be processed to your original payment method within 5-7 business days.